Hall told her doctor's office about the situation with CVS and the office staff reached out to the pharmacy.
Hilde Hall says she was holding back tears when a pharmacist at a Fountain Hills CVS refused to give her the hormone therapy meds a doctor prescribed for her.
'He just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions, ' Hall wrote in her ACLU blog.
She said the pharmacist also refused to give back her prescription note, meaning she couldn't get it filled at another pharmacy.
"Embarrassed and distressed, I almost started crying in the middle of the store", Hill said. Hall had just left the doctor's office eager to receive the medication that she said would finally "affirm my identity".
Her doctor's office tried to intervene, but to no avail, so the physicians sent a new prescription to a local Walgreens where the pharmacist filled it without question, according to Hall.
In a blog post published on the ACLU of Arizona's website, Hall wrote: "After years of working to affirm my identity in a world where transgender people are questioned constantly about how well they know themselves, the pharmacist refused to fill one of the prescriptions needed to affirm my identity". The company said the employee had been fired, but did not disclose if it happened immediately or after media reports on the incident. "The conduct of the pharmacist, who is no longer employed by CVS, violated company policies and does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care", the statement read.
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CVS apologized to Hall for the delay, saying in its statement that no one had previously contacted her due to "an unintentional oversight".
Hall, like Arteaga, filed a complaint with the Arizona Board of Pharmacy, according to her post. Arizona pharmacists are required to notify the company in advance about any religious convictions so CVS can make other arrangements to ensure a patient's needs are met, DeAngelis added.
Arizona and five other states-including Arkansas, Georgia, Idaho, Mississippi, and South Dakota-have laws on the books protecting pharmacists who refuse to fill certain prescriptions based on their religious beliefs. 'I felt like the pharmacist was trying to out me as transgender in front of strangers'. "Hilde said she was almost in tears by how the pharmacist was treating her, and no one should face that kind of judgment".
However, when went to a CVS in her hometown of Fountain Hills, Arizona, to fill the script, she was shocked by what came next.
The pharmacist reportedly also rejected her doctor's requests to transfer the prescription to another location.
Walgreens policy requires pharmacists who morally object to filling a prescription to refer it to another pharmacist or manager "in a timely manner", which Arteaga's pharmacist did not do.
Hall said she hopes CVS also will take action and apologize for the way she was treated.